iForm for Android
- Is this new feature available on both iOS and Android?
- When would I need to upload my database?
- How do I upload my database for troubleshooting?
Is this new feature available on both iOS and Android?
This enhancement is available with the 8.16 version of our iOS apps as well as the 7.5 version of our Android app.
When would I need to upload my database?
This feature allows our agents to troubleshoot issues you may be having when trying to upload your data. This will allow us to go into your device's database, investigate the issue and come up with a solution. All with minimal effort from your end users.
How do I upload my database for troubleshooting?
With the 7.5 update, we now offer the ability to upload your device's database so that our agents can troubleshoot it for you if there is an error when trying to upload your records. Please follow the instructions below, to do so.
STEP 1. From the main screen of the Android app, click the gear icon.
STEP 2. Click Submit Database Data.
STEP 3. Enter the password you logged into the app with and click YES.
You will receive a pop-up letting you know the upload was successful.
Once uploaded, please notify our support team either via chat or through email so we are aware.
PLEASE NOTE: Database uploads will be removed from the system 30 days after upload completion. It is important that you notify us once the upload is complete.