If a user has 11 consecutive failed login attempts, his or her user will become locked. A company admin will need to unlock the user.
Please follow the steps below to unlock a user.
STEP 1: Hover over the User tab (A) and select Add/Edit User (B).
STEP 2: Highlight the user with the locked icon.
STEP 3: Press the unlock button.
The user is now unlocked. If you wish to reset the user's password, please follow the instructions HERE.