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Why Can't I Download the Android Client?

Some users have experienced an error when trying to download the new Android client to their device.

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To correct this error please make sure that the date and time on the device is correct.  To do so, please follow the directions below.  PLEASE NOTE:  This example was done using the Nexus 7.  Setting the date and time will vary based on the specific device.  Please check your device's user guide for specific instructions on setting the date and time.

1) Go in Settings screen of the device.

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2) Click on Date & Time

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3) Make sure that the Automatic date & time is selected.

auto_date.jpg

4) After Automatic date & time has been selected, re-download the Android client.

 

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