What do I do if my payment fails?

iform payment

If your payment fails for any reason or you need to update your Credit Card information, please follow the steps below to bring your account up to date.

STEP 1. Hover over the Company tab (A) and select Billing (B).

iform payment

STEP 2. Click Update Billing Info.

iform payment

STEP 3. Enter your billing information and click Continue.  PLEASE NOTE: Fields marked with an * are required.

iform payment

When you click Continue, we will process the payment in real time.  If the payment fails, you'll need to use a different form of payment or contact your credit card company for further details.

PLEASE NOTE:  Even if there is already info in the Credit Card Info fields, you will need to re-enter this information to reprocess.


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