iForm

List of Frequently Asked Questions

Welcome to the FAQs page.

 

Client Side

Q: I signed up for a trial, what are my limitations?

Q:  "Maximum number of licenses exceeded. Please contact your system administrator" what does this mean?

Q:  Can I change the Font size and other device settings?

Q:  What does “Clean Local Database” do?

Q:  What is the difference between “Save” and “Done”?

Q:  Who do I contact if I need help.

Q:  How can I cancel my account?

Q:  I am getting the following error: 
      "https://iformbuilder.com/exzact/xmlrpc2.php
the certificate for this server is invalid."

Q: I am getting the following error message: "System is running low on memory. Please consider quitting applications running in background or reboot your device."

Q: I can click on the data, but I cannot click on the tabs and the drop downs won't work.

Q: I see a message which says: Network error. Error connecting to server:[iformbuilder.com] Please check Server name.

 

Offline Data Collection

 

Q:  Is it possible to log into an account on my device when there is no internet connectivity?

Q:  How can I collect data with multiple forms in a no-connectivity zone?

 
 
 

Client Side (iForm App)

Q: I signed up for a trial, what are my limitations?

A:The free trial includes full access to the Pro 5-user plan, with restriction to capture 10 records per form. After you have collected 10 records you can download your data then Empty the Database Table to allow for collection of more records.Trial users can upgrade to a Pro or Smart Enterprise "Exploring" account at anytime during the trial by logging into the iFormBuilder Control Panel by hovering over the Company tab, click billing and select Upgrade Account.

 

Q:  “Maximum number of licenses exceeded. Please contact your system administrator” what does this mean?
A:  
You have exceeded the number of licenses for your account. If you purchased a new device you will need to delete the license of your old device from the server. Contact your company Admin or Log-in as an administrator and click on licensing under Company Info tab. Click here for detailed information on licensing.

 

Q:  Can I change the Font size and other device settings?

A:
  Yes you can. To do this you must go to the Home Screen of the Device and select Settings App. Scroll Down until you see the option for iForm and select it. There will be a list of iForm Settings you can toggle on/off and Font options to choose from. After changing any of these settings ensure to clear the App from the Multi-Tasking menu by double tapping the home button and closing iForm.
 
 
Q:  What does “Clean Local Database” do?

A: 
 This function deletes the local database for the app. All the form data that is saved on the device will be lost,  the data on the server will not be affected.  You will want to Use the Clean Local Database function when you created or modified data column names in existing forms, it is also useful to accept changes when "skinning" iForm.
 

Q:  What is the difference between “Save” and “Done”?
A:  
“Save” will save the record you are working on as a draft. Draft’s will not be sent back to the server and will have an icon that looks like torn paper next to them. Tap “Done”  to confirm that you are done entering data on that record and are ready to submit the form.

 

Q:  Who do I contact if I need help.
A:
  Customer service is very important to us! Contact us through our Help Desk, or via e-mail "support@iformbuilder.zendesk.com"

Q:  How can I cancel my account?
A:
  Login to your iFormBuilder account, select the Billing tab, and then click on the Edit button. Close your account by clicking on the link in the lower right hand corner under Credit Card Info. Confirm your cancellation by clicking the "I understand, close my account" button.  Click here for a detailed write-up on closing your account.

 

Q:  I am getting the following error: 
      "https://iformbuilder.com/exzact/xmlrpc2.php. Would you like to connect to the server anyway? T
he certificate for this server is invalid. You might be connecting to a server that is pretending to be "iformbuilder.com" which could put your confidential information at risk. "

A:  This is typically caused to an incorrect date on the device.  If you allow a device to become fully uncharged the date can get set to 1970.  To fix the issue simply go to your device settings, select General > Date & Time and then set your device to the correct date and time settings.  You can now sync your device.

 

Q: I am getting the following error message: "System is running low on memory. Please consider quitting applications running in background or reboot your device."

A: This message is alerting you to the available RAM on the device. You need to completely shut down any applications that you would have opened, and are still running in the background. You can check the processes running in the background by double-clicking the home button on your device. This will bring up the multi-task menu, and you need to touch and hold any one of the App icons until they start to wiggle. You then need to kill these processes one at a time to free up your RAM. 

  

Q: I can click on the data, but I cannot click on the tabs and the drop downs won't work.

A: This is usually because the web browser is either zoomed in or zoomed out.  The data tab is the only tab that you can click on, while the other tabs only have drop down you can use.  Try different zoom levels and see if the tabs will begin to drop down.

 

Q: I see a message which says: Network error. Error connecting to server:[iformbuilder.com] Please check Server name.

A: There are a few things you can try:

1. Close the app from background (double clicking the home button) and toggle Airplane mode on and then off again.

2. Restart the device completely with wifi turned on.

3. Close the app from background (double clicking the home button) and delete the server name text and re-key in the server name.

 

Offline Data Collection

Q:  Is it possible to log into an account on my device when there is no internet connectivity?
A:
  It is not possible to Login as a new user when you are offline. If you switch users, you need to be connected to get the appropriate forms. If you have initially logged in and downloaded the forms you can work offline. If you want to login as another user you will need to have data coverage or WiFi to download and access the appropriate forms.

 

Q: How can I collect data with multiple forms in a no-connectivity zone?
A:
  Any form(s) that are on the device are accessible and usable when offline.  Simply fill out the form and 
selecting done (if all required questions are answered) then you will see an hourglass icon, this indicates that form is ready to be uploaded.  Once you have WiFi or data coverage, your forms will be automatically uploaded to the server.  If they do not, go to the device "Settings" on and scroll until you see "iForm", click that and make sure "Auto Sync" is on.  If want to save the form and resume it later hit "Save" and this will save the form as a draft and you will see a ripped paper icon for that record which shows the form is in draft mode.

 

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