Error: Invalid parentId. Subform requires parentId to be non-zero.

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6 comments

  • Avatar
    Guy Swartwout

    The proposed remedy did not solve the problem.

  • Avatar
    Tony Ruth

    Hi Guy, can you please try again and also post back your network speeds that you have when you see the error.

  • Avatar
    Mark Wright

    I have this error this morning. I cannot get the subforms to sync no matter what I do and I cant edit the subform record sto see what the data is. Going forward we need a fix for this issue as there is no way of seeing what these subrecords contain.

  • Avatar
    Le Nguyen

    Hi Mark, we are working on a fix to make sure the parent record is not marked off as completed if the subforms are not successfully uploaded to the server. Your support ticket will remain open until we fix this bug and will keep you and others updated as it is fixed in our future release.

     

  • Avatar
    Jonathan Gibson

    This issue seems to be widespread and getting worse. We see it all the time now, across multiple devices, syncing over multiple wi-fi networks.

    For anyone else googling this error, one thing that has worked for us in some instances is to make a copy of the offending record–often the copy will sync correctly for whatever reason. Worst-case scenario (If the copy still doesn't sync correctly), you can enter the sub-forms of a newly-created copy and transfer the data manually.

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    mark wright

    Thanks for that Jonathan. I saw the issue again yesterday in an audit. I will try what you suggest thanks. 

    One other thing you can do is use the emergency upload which will send the local database to Zerion so they can extract the data. 

     

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